MySpin Privacy Policy

1. Introduction

Myspin is a trusted online gaming platform serving users exclusively in Malaysia. We understand that privacy is more than a legal requirement — it is the trust you place in us every time you log in, make a deposit, or enjoy a game on our platform.

This Privacy Policy explains in detail what information we collect, why it is collected, how it is used, and your rights as a user. We have written it in plain language so you know exactly what happens with your data — no confusing legal jargon, no hidden terms.

2. Information We Collect

Myspin collects your information across several key categories:

A) Account Registration Information

• Full name as shown on your identity card or passport
• Active email address and mobile phone number
• Date of birth for age verification (users must be 18 years of age or above)
• Passwords stored in hashed form and unreadable

B) KYC & Identity Verification Information

• A copy of your Malaysian identity card (MyKad), passport, or other valid identification document
• Proof of address such as a utility bill or recent bank statement
• Payment method details for securely processing deposits and withdrawals

C) Usage & Technical Data

• IP address, device type, operating system and web browser version
• Game activity logs, session duration, betting records and transaction history
• Cookies and tracking technologies that help us improve your experience

3. Purpose of Use of Information

Every piece of information we collect has a clear and legitimate purpose. myspin does not collect data merely to store it — every detail is used to enhance your experience or fulfil legal obligations.

4. Sharing Information with Third Parties

Myspin does not sell or rent your personal information. However, there are certain situations where we need to share data to ensure our services run smoothly:

• Payment Providers: To securely process financial transactions through designated payment channels.
• KYC Verification Partners: Trusted third-party platforms for verifying your identity in accordance with industry standards.
• Statutory Authorities: When required by Malaysian law or a directive from a legitimate regulatory authority.
• Technical Service Providers: Hosting, analytics, and cybersecurity companies bound by strict confidentiality agreements.

All third parties working with myspin are required to comply with our data protection policy and are not permitted to use your information for any purpose other than those specified.

5. Use of Cookies

Myspin uses cookies to ensure the platform runs smoothly and to deliver the best possible experience. Cookies are small files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session verification and security settings.
• Performance Cookies: Collect anonymised data on how users interact with the platform for improvement purposes.
• Functional Cookies: Save your preferences such as language, region and display settings for a more convenient experience.
• Marketing Cookies: Used to display relevant promotions. You may withdraw this consent at any time.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the MySpin platform.

6. Data Security

We continually invest in security infrastructure to protect your data. Measures we have in place include:

• End-to-end encryption using TLS 1.3 protocol for all data communications
• Intrusion detection system (IDS) active 24 hours a day, 7 days a week
• Third-party security audits conducted quarterly
• Strict role-based access control (RBAC) for internal staff
• Regular data backups at separate locations for disaster recovery
• Two-factor authentication (2FA) is available for all user accounts

While no system can guarantee absolute security, we work hard to ensure the risk of a data breach is kept to an absolute minimum.

7. Data Retention Period

Myspin retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. In general:

• Active account data: retained for as long as your account remains active
• KYC data: retained for a minimum of 5 years in accordance with compliance requirements
• Transaction logs: retained for a minimum of 7 years for financial audit purposes
• Login & activity data: retained for 12 months
• Closed account data: deactivated within 90 days after account closure

8. Your Rights as a User

You have full rights over your personal information. MySpin respects and facilitates the exercise of the following rights:

• Right of Access: Request a copy of all personal information we hold about you.
• Right to Rectification: Update or correct inaccurate or outdated information.
• Right to Erasure: Request the deletion of your data, subject to applicable legal obligations.
• Right to Restriction: Request that the processing of your data be temporarily suspended in certain circumstances.
• Right to Portability: Obtain your data in a machine-readable format for transfer to another platform.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the myspin support team via email or the in-platform help center. We will process your request within 14 business days.

9. Children's Privacy

Myspin is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect or process personal information from minors. Should we discover that a child's information has been collected without parental or guardian consent, we will promptly delete that information and close the account in question.

10. Privacy Policy Amendments

Myspin reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any significant amendments will be communicated to you via email or in-platform notification at least 14 days before the changes take effect. The date of the last amendment will always be displayed at the top of this policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding your data privacy, our team is here to help. You may contact the myspin Data Privacy Officer (DPO) via: